“Zao” (蔵王) in the shop and product names is part of the shop’s name and does not indicate where the raw milk comes from (the label says “domestic”). This ice cream assortment contains 24 cups of 100ml (6 flavors × 4 each) and arrives frozen, so it can be hard to tell how to plan for receiving it and how the best-before date and ingredients are labeled. In this article, we have organized what the Rakuten Ichiba product page, the explanatory images on the product page, and Rakuten reviews say about the From Zao (フロム蔵王) Hybrid NEO Multi Ice Box 24 into five points: quantity, storage method, ingredient labeling, suitability as a gift, and reviews.
What We Confirmed
- Quantity and how many people it serves
- Storage method and shelf life
- Ingredients and allergen labeling
- Whether it works as a gift
- Trends in public reviews
Basic Information
This table transcribes what is stated on the product page. However, the “not confirmed” labels and any notes we add are our own.
| Product name | From Zao Hybrid NEO Multi Ice Box 24 (6 flavors, 24 cups) |
|---|---|
| Product type (name) | Ice cream (labeled category: アイスクリーム)Source: explanatory images on the product page (cup labels) |
| Quantity | 100ml × 24 cups (6 flavors × 4 each). The flavors cannot be swapped, and there is only one purchase option. The weight of each cup (g) and the shop’s statement of how many people it serves are not confirmedSource: Rakuten Ichiba product page (viewed October 8, 2026) |
| 6 flavors | Rich Milk Vanilla (リッチミルクバニラ) / Rich Chocolate (濃厚チョコレート) / Sendai Strawberry (仙台いちご) / Uji Matcha (宇治抹茶) / Cookies & Cream (クッキー&クリーム) / Caramel Macchiato (キャラメルマキアート)Source: explanatory images on the product page (label on each cup) |
| Storage method | Keep frozen, −18°C or belowSource: explanatory images on the product page (cup labels) |
| Best-before date | Not confirmed (we could not find it on the product page) |
| Origin of ingredients | The raw milk is domestic (as labeled). The origin of the other ingredients is not confirmed. The origin of the strawberries used in the flavor named “Sendai Strawberry” is also not confirmedSource: explanatory images on the product page (cup labels) |
| Place of processing | The “region of origin / manufacturer” field on the Rakuten product page says Miyagi Prefecture. The place of processing shown on the label is not confirmedSource: Rakuten Ichiba product page |
| Condition / how to eat (whether cooking is required) | Frozen ice cream; we could not find any guidance on heating or cooking. The shop’s guidance introduces eating it frozen, as well as letting it melt in the refrigerator and eating it with a mousse-like texture (it asks you to eat it as soon as possible). The shop asks you to put it in the freezer promptly after receiving it, says it is fine if it has softened slightly as long as it hardens again in the freezer, and asks you not to refreeze ice cream that has fully melted (because it becomes icy)Source: explanatory images on the product page (viewed October 8, 2026) |
| Shipping | Frozen delivery (Sagawa Express or Yamato Transport, depending on the region). It arrives in a dedicated cardboard box (シロクマボックス, “Polar Bear Box”) packed with ultra-low-temperature ice packs. It can be shipped together with frozen sweets, but not with regular ice cream or chilled items. For Okinawa, remote islands, and areas not covered by refrigerated delivery, the shop says to choose the delivery region from the selection field on the pageSource: Rakuten Ichiba product page, explanatory images on the product page (viewed October 8, 2026) |
| Manufacturer | 山田乳業株式会社 (Yamada Nyugyo Co., Ltd.; 155 Aza Hanzawa Yashikimae, Shiroishi City, Miyagi Prefecture)Source: explanatory images on the product page (cup labels) |
| Shop | フロム蔵王楽天市場店 (Rakuten Ichiba) |
Prices change, so we do not list them. Please check the latest price and stock at the link above.
Ingredients and Allergen Labeling
From the explanatory images on the product page (the label on each cup), we have summarized by flavor only the allergen-related labeling we could read. Labeling we could not read is not included.
| Flavor | Allergen labeling we could read |
|---|---|
| Rich Milk Vanilla | The ingredient list shows “卵黄（卵を含む）” (egg yolk (contains egg)) (the ingredients also list dairy products and gelatin) |
| Rich Chocolate | The ingredient list shows “卵を含む” (contains egg) and “大豆を含む” (contains soybeans) |
| Sendai Strawberry | The ingredient list shows “卵を含む” (contains egg) |
| Uji Matcha | The ingredient list shows “卵を含む” (contains egg) |
| Cookies & Cream | The food information label states “一部に乳成分・卵・ゼラチン・小麦・大豆を含む” (contains milk, egg, gelatin, wheat, and soybeans in part) |
| Caramel Macchiato | The ingredient list shows “卵を含む” (contains egg) (the emulsifier is labeled as derived from soybeans) |
Source: explanatory images on the product page (label on each cup), viewed October 8, 2026. Any labeling other than what is shown here is not confirmed.
The table above transcribes only what we could read and does not cover all allergen labeling. In addition, the ingredient lists of all 6 flavors include raw milk and dairy products (checked visually on the labels). If you have allergies, be sure to check the label on each cup when the product arrives.
Reference: Consumer Affairs Agency, Japan, “About Allergen Labeling” (viewed October 8, 2026)
Five Things to Check Before Buying
| Item to check | For this product | Basis |
|---|---|---|
| 1. Quantity / servings | 100ml × 24 cups (6 flavors × 4 each). The shop’s statement of how many people it serves is not confirmed | Rakuten Ichiba product page |
| 2. Storage and shelf life | Keep frozen, −18°C or below. The best-before date is not confirmed | Explanatory images on the product page (cup labels) |
| 3. Ingredients and allergen labeling | What we could read is shown in the table in the “Ingredients and Allergen Labeling” section. Cookies & Cream is labeled as containing wheat and soybeans | Explanatory images on the product page (label on each cup) |
| 4. Suitable as a gift? | Supports a sticker-type noshi (gift wrapping label) attached to the outside (noshi paper and wrapping paper are not available). Arrives in a dedicated cardboard box | Rakuten Ichiba product page (viewed October 8, 2026) |
| 5. Review trends | Rated 4.53/5 on Rakuten Ichiba (8,282 reviews). Many say it was well received as a gift or that they were satisfied with the variety and quantity, while some posts say it had melted when it arrived. We read the first 52 reviews in the standard order (44 effective) plus 30 at 1★ and 29 at 2★, 111 in total, posted from June 2023 to October 2026 (latest October 2026). These trends may not reflect the product’s current condition | Rakuten customer reviews (“Minna no Review”) (viewed October 8, 2026) |
Suitable as a Gift?
This is what we could confirm from the product page (viewed October 8, 2026).
- Noshi: supported. However, only a business-card-sized strip “外貼りシール熨斗” (sticker-type noshi attached to the outside) is available; noshi paper and wrapping paper are not available. The shop’s guidance lists uses such as ochugen (mid-year gift), oseibo (year-end gift), uchi-iwai (return gift), and kaiki-iwai (gift celebrating recovery from illness), and you choose the type of noshi when ordering. The list of inscriptions you can choose is not confirmed
- Packaging: it arrives in a dedicated cardboard box (シロクマボックス, “Polar Bear Box”), not a gift box. Orders shipped from November onward come in a Christmas-design box (limited quantity; if you want the regular box, the shop asks you to say so in the comment field when ordering)
- Message card / name printing: we could not find any mention on the product page, so we could not confirm this
- Delivery: because it arrives by frozen delivery, it helps to check in advance a day when the recipient can receive it. Freezer space for 24 cups is needed
Among the reviews we read, many posts said they used it as an ochugen or birthday gift and that it was well received (within the 111 reviews we read; these trends may not reflect the product’s current condition; source: Rakuten customer reviews, viewed October 8, 2026).
What Public Reviews Say
We organized the Rakuten Ichiba product reviews by topic. Rating figures are as of the time we viewed them and will change.
| Site | Rating | Reviews | Viewed |
|---|---|---|---|
| Rakuten customer reviews (product page) | 4.53 / 5 | 8,282 | October 8, 2026 |
Rating breakdown: 5★ 5,552 / 4★ 1,942 / 3★ 543 / 2★ 133 / 1★ 112 (as shown on Rakuten Ichiba, viewed October 8, 2026)
What we read: the first 52 reviews in the standard order (posted February 2026 to October 2026, latest October 2026; 8 similar posts by the same reviewer were counted as one, for 44 effective reviews), plus 30 filtered to 1★ (posted July 2024 to September 2026) and 29 filtered to 2★ (posted June 2023 to July 2026), 111 in total. These are trends within what we read and may not reflect the product’s current condition.
What Reviewers Praise
Well received as a gift (about 20 of the 44 we read)
About 20 posts among the 4★ and 5★ reviews in the standard order said they gave it as an ochugen, birthday, or thank-you gift and that the recipient was pleased. Some also wrote that they use it as an ochugen gift every year.
Satisfied with the variety and quantity of 6 flavors and 24 cups (about 17 of the 44 we read)
About 17 posts said they were satisfied that it includes 6 flavors and 24 cups. Some posts also mentioned the fun of choosing a flavor.
Satisfied with the taste / repeat purchases (about 25 of the 44 we read)
About 25 posts said they were satisfied with every flavor, and about 7 of those wrote that they buy it every year or have bought it many times. 3 posts also found it lightly sweet.
Mentions of price relative to quantity (about 9 of the 44 we read)
About 9 posts mentioned the price relative to the quantity. Because prices change, this article does not list amounts.
Source: Rakuten customer reviews (viewed October 8, 2026)
What Reviewers Note
Melted on arrival / texture changed (about 24 of 30 at 1★, about 23 of 29 at 2★)
About 47 of the 59 reviews at 1★ and 2★ combined said the ice cream had melted when it arrived, or that it had an icy texture as if it had refrozen after melting. Of these, posts from the last 2 years were about 18 at 1★ and about 15 at 2★. They are concentrated in the hot months of July and August.
How to check: the shop’s guidance on handling after receipt and the shipping method are summarized in the “Condition / how to eat” and “Shipping” rows of “Basic Information” in this article.
Weak or light taste and milkiness (about 8 of 30 at 1★, about 9 of 29 at 2★)
About 17 of the 59 reviews at 1★ and 2★ combined said the milkiness was weak, the mouthfeel was light, or it was unsatisfying. Of these, posts from the last 2 years were about 7 at 1★ and about 8 at 2★.
How to check: points where preferences differ are summarized in “Who It Suits / Who Should Be Careful” in this article.
Did not arrive at the specified date or time (about 6 of 30 at 1★, about 5 of 29 at 2★)
About 11 of the 59 reviews at 1★ and 2★ combined said the delivery time slot was not honored or that it did not arrive on the specified day. Of these, posts from the last 2 years were about 5 at 1★ and about 3 at 2★. Some posts mentioned Sagawa Express as the carrier.
How to check: the carriers are listed in the “Shipping” row of “Basic Information” in this article. Whether a delivery time slot can be specified could not be found on the product page and is not confirmed.
Source: Rakuten customer reviews (viewed October 8, 2026)
Who It Suits / Who Should Be Careful
Who It Suits
- You want to enjoy 6 flavors a little at a time
- You want to choose frozen ice cream as a gift, such as a summer ochugen or a birthday gift
- You have freezer space for 24 cups
- A sticker-type noshi attached to the outside is enough for you
Who Should Be Careful
- You have an allergy to egg, milk, gelatin, or similar (the labeling differs by flavor, so check the label on each cup that arrives)
- You want ice cream with a rich taste or strong milkiness (some posts found it unsatisfying)
- You want to specify the delivery date and time precisely (whether a time slot can be specified is not confirmed)
- You plan to give it with noshi paper, wrapping paper, or a message card
Prices, stock, shipping fees, and delivery dates are subject to change. This article’s information-as-of date is October 8, 2026. Please be sure to check the listing at the link before purchasing.
This article contains affiliate links (advertising). Editorial Policy
Summary
- 24 cups of 100ml (6 flavors × 4 each); the flavors cannot be swapped. Plan on freezer space for 24 cups
- Store at −18°C or below. The best-before date could not be found on the product page and is not confirmed. Put it in the freezer promptly after receiving it
- Allergen labeling differs by flavor. We summarized what we could read in its own section, so be sure to check the label on each cup when it arrives
Related Pages
This article organizes information published on various retail and review sites. Product details such as quantity, storage method, and ingredients are subject to change. Please check the seller’s listing for the latest information.
Comments on taste or quality are summarized from third-party posts cited with their source, and are not Ochinity’s own evaluation. Our approach to writing articles is described in our Editorial Policy.
Information as of: October 8, 2026 / Sources: Rakuten Ichiba “フロム蔵王楽天市場店” product page (including the explanatory images on the product page), the same shop’s product page on Yahoo! Shopping, Rakuten customer reviews, Consumer Affairs Agency, Japan, “About Allergen Labeling”
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